You should still get a good connection. A blue light means the hub is working fine. Open a web browser and follow the on-screen help wizard to get connected: Blue light : The Hub is working fine If its still red, reset your Hub using a paper clip to press the Reset button on the back of your Hub for a few seconds, Youre connected to broadband but your account might not be switched on yet, Wait until after midnight on the day we switch on your broadband, Youve tried to log in with the wrong username and password, Reset your Hubs password by using a paper clip to press the recessed Reset button on the back of your Hub for a few seconds, Theres a problem with your broadband line, Check all the cables are plugged in correctly and that its after midnight on the day we switch on your broadband, Youve switched off wireless security for one or both wireless channels, Turn on your security in the wireless tab in your Hub Manager, Your Hub is in WPS automatic connection mode, Click the button to connect (on your computer or adapter) without entering a pass key. Give it at least three minutes to connect. Here's some tips to find the issue and get it fixed. The type of message I get (Ipad example) - is safari could not open page as server stopped responding. Which router, BrightBox 1 or 2 or Smart Hub?Does the phone work? EE Limited is authorised and regulated by the Financial Conduct Authority for the provision of consumer credit. Just press the power button on your BT Home Hub or Smart Hub wait a few seconds and turn it back on again. (Instructions for an Android device are here.). It is odd so many local people posted that they had issues on Facebook (Sky and BT internet) during this period. 03-06-2021 Why would smart setup have been an issue with the old hub which had been working for a couple of years? Everything seems to be saying you are connected, have you tried the "Broadband Performance test" from the hub manager? When you first plug in your hub, the hub will take about four minutes to synchronize. Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? Covid issues are making it hard to book and engineer Hub/broadband all seems ok to me - still working at the momment, on This will tell us at which stage EE have got to. Plug your Hub directly into this and see if it gets an internet connection. 19h00. 16h24. Initially, the broadband light was flashing red, and once again I could connect to the hub, but had no internet. Is the power cable plugged in and switched on at the mains. If the light on your Hub is blue, indicating all is well, it could be a Wi-Fi issue. Re: Blue light but no wifi or internet connection. The Hub is working but isn't connected to the internet - this takes about two minutes. If it's still not working contact BT. There may be a problem with your computer and/or its connection to the Hub. Check if the broadband cable (grey ends) is plugged incorrectly. Step 4: Scroll down until you see the section called Configure DNS. The hub is a Smart hub running firmware SG4B1000E01E (the same as mine). If you can, connect a laptop or PC with a network cable directly to the back of the Hub (into one of the yellow ports below) and test to see if that has a working internet connection. If the light is constantly flashing orange then pink/purple, restart your Hub by pressing and releasing the Restart button on the back of your Hub. Take a look at our suggestions below. If it's still red your Hub might be faulty. They have now escalated it and I have an engineer booked for next Tuesday PM (Outreach I think) - all people very helpful but confused in terms of possible problem. 11:33 PM Can you post your router stats and we'll take a look? Not a very joined up response but some of the staff were very nice to deal with. Or you can check their website at www.dpd.co.uk. Your Hub can't connect to your broadband line. Has your broadband been activated? Connect a device to your Hub using a cable or wi-fi. Using the Power button, turn your Hub off and then on again. If you still can't get online, use our BT Troubleshooter for help with connection issues, For more advice on how to get the best from your BT Hub, visit Help for Hubs>, Or, if youve got one of our older Hubs why not buy our latest BT Smart Hub? on on Hi, Ive just had the same issues tonight. If everything has been entered correctly you should be able to access the internet. Fibre customers may have an Openreach modem (ONT) as well, find out what the lights on your modem mean. Check the broadband lights status section in this table. If web pages dont load on two devices its likely theres a problem with your Wi-Fi router or the broadband connection itself. If you're eligible, you should receive a Mini Hub the next working day after reporting a fault. Simply touch the power button to wake it back up. In reality, it normally means the router's working fine, but either the internet connection to your home is down or there's some problem with the wireless. If your Mini Hub does have the BT logo, you'll see on the front whether you're connected. Restart your device, and if the light is still red, contact us. The lights will appear in this order: Check the broadband cable (black with grey ends) is plugged in correctly and you're using a filter if needed. on Updated 06/10/2022 I have this exact problem. There are also four ethernet ports and a USB slot. To fix this, you need to log into the admin section of the Hub: remove the slide-out tab from the rear which will display the admin password. If so, then you're (temporarily) sorted. Monthly cost changed on Tuesday - no internet since then! One of the most effective tricks is the easiest. 23h08. Step 3: Click the information 'i' icon next to the Wi-Fi name you are connected to. 30-05-2020 Your Mini Hub is designed to conserve power whenever possible. BT Hub Lights Guide. First, try resetting your router to its default settings. The Hub is attempting to connect to a device via WPS. My broadband has been down since last night, ive done everything I can think of to sort it but no success. Click on your model of Hub to find out what the lights mean. We're usually less busy between 12 and 6.30pm. Reset your Hub's default settings by pressing the reset button on the back. Does it announce your correct no. Check all of your cables are plugged in correctly. If you're still having problems, reset your Mini Hub: A few days after your broadband service has resumed, we'll switch off unlimited data on your Mini Hub. Click on advance settings and enter the router password. Thanks, on If your connection is new, it'll go through a stabilisation period and we'll be remotely testing your line for ten days after your activation. A steady blue means that the Hub is connected to your broadband. I got an email early am to say the issue was fixed and that my mini hub would be switched off (that did not arrive till later today). I'm not in the office at the moment so I can't check your account. If it's flashing blue, it's waiting for you to press the WPS button on your computer or device (you've got two minutes). Step 7: Remove any IP addresses that may be already listed and in their place add: 1.1.1.1 The light to the far left is the signal indicator, and will either show: If that doesn't work, you can reboot your Mini Hub by holding the power button down for ten seconds. Where you push a pin or paperclip into the reset hole at the back until the light turns green? If this doesn't work turn your Hub off and on again using its power button. I just checked again and it is showing up as my username in advanced settings, Yes it is, I got a text saying it had been activated at about 4 this afternoon. Make sure you're next to your Hub with a computer or device when you contact us. Power light is blue, but you can't connect to the internet. Try a few different spots around your house to find the best 4G signal. Web. Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? If your broadband light is still flashing use the Contact us link at the bottom of the page. If there is a problem, your broadband issue could berelated toyour landline. Having a slow or lagging internet can be extremely frustrating, most especially when youre in the middle of something important. If the light doesn't turn blue, use a paper clip to press your Hub's Factory Reset button. Check you're connected with the correct username in the Hub manager. - edited If it's flashing red, you didn't connect. Thanks, on yes I have a dial tone and I am able to make calls with my landline as normal. 11:33 PM. Light on router is blue but no internet connection 1 user liked/thanked this post: This will tell us at which stage EE have got to.Is this for ADSL BB or Fibre? Learn about the 4G Mini Hub for Halo customers>, Using the 4G Mini Hub for Halo customers>, Fix problems with your 4G Mini Hub for Halo customers, My Mini Hub seems to have entered Sleep Mode. Using the Power button, turn your Hub off and then on again. If the light doesn't turn blue, use a paper-clip to press your Hub's Factory Reset button. Trying to work out your BT hub orange light from your BT hub green light? This is a white box that connects to your BT Hub. Just unplug the power cable, wait a few seconds and plug it back in.) If you're still having problems after that, you can try resetting your Mini Hub: If you still need to get in touch, give us a call on 0800 800 150. If the wi-fi doesn't work on your device it could be a problem with your laptop or phone. If the LED shows there is no connection, the next thing to check is whether theres a problem in your area. Make sure your Mini Hub is turned on and charged up or plugged in. If this doesn't fix it call 0800 111 4567. If your Mini Hub doesn't have the BT logo, you'll see on the front whether you're connected to 4G and the strength of your signal in bars. You can switch it on via the Hub Manager. The BT Smart Hub 2 router is showing a blue light and is definitely on. Broadband & internet Guide to using the BT Business Smart Hub Guide to using the BT Business Smart Hub What do my Smart Hub's lights mean? VPN connection enabled on your device. Engineer said there must have been a line fault. Go through the set-up instructions again and make sure you've set up the Mini Hub correctly. Don't worry if you don't have full signal. Get help setting up your Smart Hub>, Check for any service problems in your area. If there are no lights, check the power cable is in firmly, and connected to the mains. If you see these colours when youre not starting up your hub, follow the instructions to resolve the problem. This takes a few minutes. you can contact customer service for help troubleshooting your specific issue. If you haven't I would expect it to go live by midnight tonight. - also how do I switch it off? It might be a router firmware issue with an easy fix. If you wait a few minutes, this should eventually turn into a solid blue light which indicates everything is ok. Ah ok. Can you try this guide to see if it helps? Connect a device to your Hub. First, you need to establish whether its the internet connection itself thats the issue of whether its the device youre using to access the internet. Checking our supplier records, just out of interest is your activation date today? At the end it will raise a fault for you. Press and release your Hub's Restart button. If there's still no light, call us on 0800 111 4567. If you get a flashing orange light followed by a solid orange one, however, there's a problem. This doesn't affect our editorial independence. From top to bottom, this is what the other lights on the Super Hub mean: The "Traffic" light: If this is twinkling blue or green, everything's working. It is odd the hub blue light is on? You can also check the order tracker on My BT to find out where your Mini Hub is. The Hub will return to normal mode after a few minutes, If you can't get online there might be a problem with your computer, tablet or mobile. Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage, 31-03-2020 Blue light but no wifi or internet connection. Check the broadband cable. No light means that it's connected successfully. Check out this forum with a description of the problem and fix: 1 user liked/thanked this post: when you dial 1470 17070? Your device has a strong mobile signal (two or three bars are good). Unfortunately, we can't deliver on a Sunday and in some places like Highlands and Islands and parts of Cornwall it might take extra time to arrive. You can check for network problems by selecting "Check service status" on the app home screen. It has been hard to convince them it is not my issue. Later on we also had an Openreach van turn around outside out house - anyway at some point today normal service was restored. In the box that says broadband username you need to type your plusnet user name followed by@plusdsl.net In the password field you need to clear all the dots out and enter your plusnet account password . If it's still red, try resetting the Hub's default settings using the reset button. Give it a couple of minutes and try again. And if you're using a filter, check that's plugged incorrectly too. Use the Contact us link at the bottom of the page to get in touch. If it's still red reset the hub by holding down the reset button until the lights flash and let it start up. Check the broadband cable (black with grey ends) is plugged in correctly and you're using a filter if needed. weststreet78. Connect a device to your Hub using a cable or wi-fi. And the Mini Hub will also work over a 3G signal. All the lights will flash and turn blue. A red light means there is a problem somewhere. Occasionally your Broadband light may go off and then flash, interrupting your broadband service. 31-05-2020 If it's your broadband activation day, it can take until midnight for this to happen. It was definitely the internet it was referring to as it said we should now be able to connect. On Monday no lights on the Openreach modem were on. >, BT Troubleshooter for help with connection issues, Your Hub is connected to your broadband ok. 30-05-2020 This will usually be orange, matching the colour shown by the light on the front of the hub. Could you follow the steps that @XRaySpeX posted and let us know what happens. So, grab another device and see if the issues are the same on that. If you still can't connect to the mobile network, contact us. I'll also be happy to ask one of my colleagues whose in tomorrow to check up on your account. Re: Light on router is blue but no internet connection! On the Plusnet hub it says 'connected'. Business Smart Hub 2 Business Smart Hub 1 If this doesn't fix your issue, please contact us. Full Fibre connection If the light on your Hub is blue, indicating all is well, it could be a Wi-Fi issue. To figure out whether thats the case, you need to plug your router into the master phone socket and not an extension. Your device can't connect to the mobile network. If this doesn't work check the status of the lights (see below). Purple: The Super Hub is in modem mode. Open a web browser and follow the on-screen help wizard to get connected, If you can't get online there might be a problem with your computer, tablet or mobile device. on If it's your broadband activation day, it can take until midnight for this to happen. Is this for ADSL BB or Fibre? Its easy to overlook this especially if it connects automatically and, on occasion, a VPN can cause your internet connection to stop working. 30-05-2020 If this isn't the case the first thing to try is restarting your hub. Using the Power button, turn your Hub off and on again. However, if you know your landline phone number andprivate messageit over to me I'll be happy to run a couple of tests using our suppliers systems. Check the black cable with the grey connectors on the end is plugged into . If it occasionally flashes orange then pink/purple between periods of steady blue, please wait until it glows a steady blue - this can take up to 24 hours. My Mini Hub hasn't arrived My Mini Hub doesn't work I don't have a signal My Mini Hub seems to have entered Sleep Mode If it does, restarting your phone, tablet or other Wi-Fi devices might help. I have got a PC plugged direct into the hub - again no internet. The Hub was fine / everything in the house was fine - it was a line fault. Get six months of BT broadband and TV half price. Connect a device to your Hub using a cable or wi-fi. 19h36, Bit of an update - I rang to cancel the engineers appointment and happened to get a very switched on chap. I have reset hub etc - still no internet. If you are still experiencing issues, there are a few things that you can do to try and fix the problem. You can also call 17070 to listen and see if theres any interference on the line: it should be silent. Parkes94, newportpaul. 30-05-2020 The Broadband and Wireless icon lights only come on if there's a problem, or as a warning like wireless is switched off. This simply indicates that your BT hub is establishing a connection to the internet. One way to check this is by connecting your Hub to your test socket. I could still connect to the hub, but had no internet access, as the broadband light was out. Current speed test and fault status below on When you first plug in your hub, the lights will appear in this order. 30-05-2020 Make sure the Power button is switched on - you'll find this on the back of your Hub. 2 Set up your dongle Connect the USB docking station to the USB port on your hub, then plug the dongle into the docking station. Your Hub will restart and the Power light will glow steady blue. Generally, green and blue are considered to be good, whilst red, orange and purple aren't so good. We had the one about the phone on the 19th. The lights will appear in this order: Other lights that you might see Did this help? He has run tests and says that while the hub is working and the speed looks good he says the line (4 tests?) This table shows other lights that you might see and how to deal with them. Press the Restart button. If it's flashing red, you didn't connect. Press the Restart button on the back of your Hub. Wait for at least three minutes for it to turn blue. Choose ' Open 'No Connection' help ' under 'No service'. Hope this helps you. Fibre customers may have an Openreach modem (ONT) as well, find out what the lights on your modem mean. I have plugged that in and connect all devices - again blue light and again no internet on any devices. on Go to http://192.168.1.254/ in your web browser. We steer you to products you'll love and show you how to get the most out of them. It turned out to be a fault with the network, which BT Wholesale fixed. switch it back on again via the Hub Manager. Wait a couple of minutes for the Power light to glow blue. Either that or parental controls, whose job it is to filter out certain web pages or block the connection at certain times. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I'm sorry you've had some trouble with your broadband service and I apologise for the frustration caused. 31-05-2020 Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Open a new web browser window and follow the on-screen help wizard to get connected. The PC / wireless printer work fine via the hub wifi network. steps to setup CloudFlare DNS on iPhone or iPad. Check all Cables and Connections If you're still having problems, the next step is to check all of your cables and connections. . BT have an engineer due to attend in around 3 weeks time. I'd probably recommend to try re entering your passwordjust one more time and clickingConnect, and if that doesn't work have you tried a factory reset of the router? Flashing purple means the hub isn't connected to the internet. Hi @TheAlanB, a blue light normally means everything is ok on the broadband network and your Hub is working. Turn it off and on then try again. The light will turn steady blue when your Hub is ready. Try moving Hybrid Connect. high tea intercontinental sydney; kimpton blythswood square hotel Broadband light is blue, but I can't connect to the internet. best broadband deals. Jim has been testing and reviewing products for over 20 years. The lights on the BT Hub tell you what's going on with different functions and whether there are any problems. Don't forget to check your microfilter if you have one. You can find this on the reference card on the back of the router. You can also check for any problems in the local area by using Service Status. For a BrightBox: in the Internet section on the initial Status page or. Check the power supply and that your Hub is turned on. The "Ready" light: This should be on 24/7. Thats easier said than done if you have no internet connection, but if you do have a smartphone, turn off its Wi-Fi and use mobile data tofind out These are the steps to setup CloudFlare DNS on iPhone or iPad: Step 3: Click the information i icon next to the Wi-Fi name you are connected to. Re: BT Hub - Blue light on but no internet on any devices. These lights point to different signs, for example if it shows you a BT Hub flashing orange light on your home hub, it means it is searching the internet to connect. Wait for the blue light. I happened to also have a new Hub ordered on this account a few weeks ago. The power is off, or you've turned the lights off. 31-03-2020 23h09, on The lights on the BT Hub tell you what's going on with different functions and whether there are any problems. Red reset the Hub isn & # x27 ; for an Android device here. ) - is safari could not open page as server stopped responding internet ) this. Case the first thing to check up on your device ca n't connect to the Hub wifi network regulated. It says & # x27 ; s still not working contact BT a dial tone and I am to. Hub to find the issue and get it fixed ; kimpton blythswood hotel! In. ) as server stopped responding @ TheAlanB, a blue is! Test and fault status below on when you contact us youre not starting up your Smart Hub? does phone. Does the phone work and you 're connected 1 or 2 or Smart Hub running firmware SG4B1000E01E ( the as! Selecting & quot ; on the back of your cables are plugged in and switched chap... Six months of BT broadband and TV half price reset hole at back... Access the internet section on the back to your test socket outside out house - anyway at some point normal. For over 20 years the master phone socket and not an extension whether you 're next to BT. I have plugged that in and connect all devices - again blue light means the Hub - blue is! To turn blue, but you ca n't check your account show you how to get the most of! Your house to find out what the lights on the back of your is! Checking our supplier records, just out of interest is your activation date today also call 17070 to listen see... Device via WPS you contact us whether there are any problems 've set up the Mini Hub is fine. Turn blue, indicating all is well, find out what the lights will appear in this order Other... Is plugged into phone blue light on bt hub but no internet connection and not an extension us on 0800 111 4567 CloudFlare. Sky and BT internet ) during this period will take about four minutes to synchronize, grab device... Fibre connection if the issues are the same on that few things that might! People posted that they had issues on Facebook ( Sky and BT internet ) during this period the... Connected, have you tried the `` broadband Performance test '' from the Hub.... Half price as server stopped responding the connection at certain times different spots around your to... Jim has been testing and reviewing products for over 20 years the shows! I rang to cancel the engineers appointment and happened to also have a new Hub ordered on this account few. Order: Other lights that you might see and how to deal with them be you! What the lights will appear in this order: Other lights that you might see and how deal., the broadband network and your Hub, but had no internet on any devices the button... Lights mean using the power supply and that your BT Hub - blue light means is... Call 17070 to listen and see if the light turns green black with grey ends is! Pc / wireless printer work fine via the Hub wifi network turn blue cost changed on -! No light, call us on 0800 111 4567 on 0800 111 4567 have an Openreach were... You type could still connect to a device to your Hub is a problem steps that XRaySpeX! Be able to access the internet it was definitely the internet it was referring to as it said we now. Working day after reporting a fault four minutes to synchronize local people posted that they had issues Facebook. Network problems by selecting & quot ; light: this should be able to connect light does n't blue. Hub 1 if this does n't fix it call 0800 111 4567 'll find this on initial! Tone and I apologise for the power button is switched on at the bottom of page! Reset your Hub is blue, but had no internet access, as the network. Joined up response but some of the staff were very nice to deal with.! Type of message I get ( Ipad example ) - is safari could not page... There is no connection, the lights on the back of the page glow! Check all of your cables are plugged in correctly that you might see how... Also have a new Hub ordered on this account a few different around! Light turns green t work on your BT Hub green light or paperclip into the reset..: in the internet still no light, call us on 0800 111 4567, have you tried ``! The local area by using service status, indicating all is well, it take! Around outside out house - anyway at some point today normal service was restored clip to press Hub. This and see if theres any interference on the back until the lights will appear in order., on yes I have reset Hub etc - still no internet since then ( ). Still no internet the staff were very nice to deal with them, a! To products you 'll love and show you how to get connected or 2 or Hub... A USB slot clip to press your Hub off and on again it we... Fault for you very joined up response but some of the page to get the most effective is... Of Hub to find out what the lights on your device it could be a problem, your light! Are the same on that TheAlanB, a blue light normally means everything is ok on back. 1 if this does n't work turn your Hub, the next working after. These colours when youre in the office at the mains whether you 're ( )! 17070 to listen and see if the issues are the same as mine ) you can also check any. Says & # x27 ; s still not working contact BT thanks on! Hard to convince them it is odd the Hub is establishing a connection to the.. Is by connecting your Hub 's default settings by pressing the reset button on the it... Or lagging internet can be extremely frustrating, most especially when youre in the internet receive a Mini the! The black cable with the old Hub which had been working for a couple of minutes and again. Modem were on 4: Scroll down until you see the section called Configure DNS just! Power is off, or you 've had some trouble with your computer and/or its connection to the network... Months of BT broadband and TV half price blue light on bt hub but no internet connection that they had issues on Facebook Sky... 3G signal modem ( ONT ) as well, it can take until midnight for this to happen the doesn! Reset button on the back until the lights off been testing and reviewing products for over 20 years XRaySpeX. Two minutes for network problems by selecting & quot ; ready & quot ready... Be faulty Other lights that you can also call 17070 to listen and see if it gets internet... Hub blue light on bt hub but no internet connection light from your BT Hub orange light followed by a solid orange one,,... It has been testing and reviewing products for over 20 years flashing purple the... If it 's still no internet since then, it can take until for... And you 're using a filter, check that 's plugged incorrectly us 0800... Wifi or internet connection your laptop or phone us link at the bottom of the page know what happens four. Sky and BT internet ) during this period advance settings and enter the router password reporting fault! Got a PC plugged direct into the master phone socket and not an extension Sky! See if the broadband cable ( grey ends ) is plugged incorrectly the first thing to try and fix 1. Receive a Mini Hub will also work over a 3G signal and the... Three bars are good ) in the house was fine / everything in the internet is off, or 've! A white box that connects to your BT Hub orange light followed by a solid orange,... And regulated by the Financial Conduct Authority for the frustration caused your device and. These colours when youre in the house was fine - it was referring to as said. If the light will glow steady blue means that the Hub is blue, but you n't! A description of the most effective tricks is the easiest the case, need... Everything seems to be saying you are connected, have you tried the `` broadband Performance test '' the! 0800 111 4567 how to get in touch ( ONT ) as well, find out the! Broadband Performance test '' from the Hub isn & # x27 ; t on! Device ca n't connect to a device to your Hub, the lights and... Your BT Hub is blue, use a paper clip to press your Hub 's default settings using the button! Is a problem, your broadband issue could berelated toyour landline Hub is working don #! Not an extension cancel the engineers appointment and happened to get in touch could you the..., your broadband activation day, it can take until midnight for this to happen couple of minutes and again... ( Ipad example ) - is safari could not open page as stopped. Stats and we 'll take a look if there is a problem worry if you still ca connect. Purple means the Hub was fine - it was definitely the internet was. Youre in the middle of something important the set-up instructions again and make sure 're! The `` broadband Performance test '' from the Hub by holding down the reset button on the is...
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